Information We Collect:

01. When you perform certain actions on our website—such as creating an account, placing an order, submitting or posting content, participating in surveys, requesting information, posting reviews, or applying for a position (collectively referred to as "Identification Activities")—we may request personal details from you. These may include your full name, mailing address (including PIN code), email address, phone number, date of birth, age, and other relevant information. If you place an order, we may also ask for payment details such as your credit card number, expiration date, and verification codes. Participation in Identification Activities is entirely voluntary. However, if you choose to engage in them, providing the requested information—some of which may be marked as mandatory—is required. Failure to provide mandatory information may restrict your ability to complete the activity. Additionally, we may collect personal information through third-party channels such as social media platforms or promotional events. To safeguard your privacy, we advise against sharing any personal data beyond what is specifically requested or that you are not comfortable disclosing. Choosing not to provide certain information may limit your access to some features or services on our platform.
02. We may receive personal information about you from third-party sources, such as updated delivery or address details, which help us improve our records and ensure smoother delivery of your future orders. If you opt in to receive communications from us through partners featuring our products or promotions, those partners may also share your information with us. Additionally, you may choose to engage with third-party applications or social media platforms that allow us to collect or receive personal and usage data about you. We may also obtain demographic or marketing-related information from external sources to better tailor our content and product offerings to your interests. Please note that Shree Mohan Ayurved Sansthan is not responsible for the data practices or privacy policies of such third-party websites or platforms that it does not own or control.

Purpose of Collecting Personal Information

Shree Mohan Ayurved Sansthan may use your personal information to:

• Track platform usage trends and analyze customer behaviour for website improvement.
• Respond to your inquiries, requests, reviews, feedback, and customer support needs.
• Identify returning users and maintain shopping cart continuity for better service.
• Verify your identity and ensure secure transactions.
• Enable social login features and allow activity sharing on your social media platforms.
• Send newsletters, promotional updates, and marketing communications (based on your preferences).
• Conduct internal marketing and performance analysis to enhance user experience.
• Comply with applicable legal obligations, policies, and industry standards.
• Process and fulfill product orders and payment activities.
• Administer surveys, contests, promotional campaigns, and other interactive features.
• Understand your shopping behavior, preferences, and demographics to improve service.
• Personalize your shopping experience by tailoring content, product offers, and ads.
• Request product ratings, reviews, and follow-ups after any correspondence (chat, email, or call).
• Communicate with you regarding your account, orders, and activity on the platform.

Whom Do We Share Your Personal Information With?

At Shree Mohan Ayurved Sansthan, your personal information is accessed only by authorized personnel and is shared strictly on a need-to-know basis with trusted partners and service providers, in compliance with this Privacy Policy.

• We may share your data with our affiliated entities or corporate partners to assist in detecting fraud, identity theft, abuse of the platform, or to manage multiple accounts securely. Such usage remains within the boundaries of this policy.
• Service providers such as courier partners, payment processors, email vendors, hosting companies, and customer support specialists may be granted limited access to your data to fulfill specific functions on our behalf. They are not permitted to use this data for any purpose other than providing services to us.
• If you participate in promotional events or co-branded campaigns, and explicitly consent to information sharing, we may share your details with third-party partners associated with those events. Their use of your information will be governed by their respective privacy policies.
• In the event of a merger, acquisition, reorganization, or transfer of business assets, we may transfer your personal information to the acquiring entity for due diligence or business continuity purposes, under the same level of data protection as outlined here.
• We may also share your information with analytics firms or platform partners who help us evaluate performance and improve services. However, they are required to maintain strict confidentiality and use the data only for assigned tasks.
• Your information may be disclosed when required by law, legal process, or court order, or when necessary to enforce our Terms and Conditions, respond to third party rights claims, or protect the rights, safety, or property of our customers or the general public.
• Importantly, we do not rent, trade, or sell your personal information to any third parties for their marketing purposes.

Cookies

The user acknowledges that a "cookie" is a small text file placed on a web browser by a web server, which helps in recognizing returning users and storing user-specific preferences, such as login credentials or session information. Cookies enhance the browsing experience by remembering user actions and preferences across visits. By using the website shreemohanayurved.in, you expressly consent to the placement of both temporary (session-based) and permanent cookies on your device’s browser and hard drive. These cookies enable us to improve site functionality, streamline your interaction with the platform, and provide personalized services. We do not control the use of cookies by third parties.

Third-Party Analytics

We engage third-party analytics providers to help us understand how users interact with our platform. These services assist us in analyzing website usage, compiling activity reports, gathering demographic insights, measuring performance, and enhancing overall user experience. To do this, third parties may use cookies, web beacons, and similar technologies to collect data, some of which may be combined with information from other sources—either within our systems or from trusted third-party platforms. By using shreemohanayurved.in, you consent to the collection and processing of your information by these analytics partners as outlined in this policy.

Grievance Officer

If you have any concerns, complaints, or grievances related to the use of the website shreemohanayurved.in shreemohanayurved.in, you may contact our designated Grievance Redressal Officer. The officer is authorized to address and resolve user complaints in a fair and timely manner, typically within 15 days from the date of receiving the complaint.

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are as follows: